Shipping Policy

At Naiya, we are committed to providing a reliable and convenient delivery experience for our customers. Please review our shipping policy below.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays.

Once your order has been shipped, you will receive a shipping confirmation.

Shipping Time

Delivery times depend on your location and shipping method.

• Standard Shipping: 7–15 business days

• Express Shipping: 3–7 business days

Please note that delivery times may vary due to factors such as weather conditions, customs procedures, and carrier delays.

Shipping Costs

Shipping fees are calculated based on your order details and delivery location. The final shipping cost will be displayed at checkout before completing your purchase.

Order Tracking

Once your order has been shipped, tracking information will be provided so you can follow your package’s delivery progress.

Address Information

Please make sure your shipping address is accurate and complete when placing your order. Naiya is not responsible for delays or delivery issues caused by incorrect address information.

Damaged or Missing Packages

If your order arrives damaged or does not arrive within the expected delivery timeframe, please contact us through the available support channels. We will assist you in resolving the issue.

Thank you for choosing Naiya.